Traveler Secure

Security Manager

Terms of Use

Traveler Secure Application & System 
End User Licensing Agreement (EULA)
 
  1. General.   By downloading, installing, or using the application, you agree to be bound by this end user license agreement and terms of use (the “agreement”). If you do not agree, do not install or use the application.  This agreement is between Traveler Secure LLC and you for the Traveler Secure smartphone application and system.  This agreement, together with any additional terms provided to you in using the application (collectively, “additional terms”), which may be amended from time to time, is a legal agreement that governs your access to and use of the application. You and Traveler Secure are collectively referred to as “we,” and we want you to understand Traveler Secure, and be safe.
  2. Revisions to EULA.  The terms and conditions herein are updated from time to time, largely with your feedback.  You are welcome to review them periodically, but we recommend that you sign up for the Secure Newsletter, in which you’ll be notified of amendments and revisions in addition to quality content.
  3. Security
    • Encryption.  Traveler Secure uses a “dual-encryption” system with separately highly encrypted servers.  One is used for your administrative and account information, and the second is used for the data between devices and security manager dashboards.  Penetration tests are routinely conducted.
    • Hosting. Traveler Secure is hosted on google (https://cloud.google.com/).  While google is not responsible for any vulnerabilities present in Traveler Secure source code and Traveler Secure is not able to influence google security measures, google is among the world’s most secure server platforms, constantly monitoring vulnerabilities and responsive to any identified vulnerability.
  4. Privacy Policy
  • Privacy.  By downloading Traveler Secure and creating a user account with Traveler Secure, you agree to share any and all information associated with a primary or secondary user account with the holder of that account or an administrator assigned by that account holder.  You further authorize that account holder or designated designee to share any and all administrative, activity or panic information with appropriate law-enforcement, diplomatic, private, or other security entities identified as able to assist in successfully resolving your safety or security incident.
  • Record Retention.  We keep your account information in our business records while you are a customer, or until it is no longer needed for business, tax or legal purposes. 
  • Access.  Traveler Secure cannot decrypt or view data that is exchanged between devices and security managers.  Activity data resides on the data server for five days, then deleted.
  • Collection. Information collected by devices upon panic activation differs according to the device, mobile service provider, and geographic legal jurisdiction.  The Traveler Secure application collects as much information as is technically possible and legally compliant.
  • Disclosure. The more information you share in your profile, the better the odds are for a successful outcome to any safety or security event you face, but there is very little information required to create a user account or use Traveler Secure.
  • Sharing.  You, the user, determine who you share your information with.  Every user who is added to a primary account consents to share information with the primary account holder.  Additionally, any user can share emergency data collected in a panic with additional emergency contacts.
  • Control.  You, as the user, have the option of turning Traveler Secure on or off, at any time.  You have the ultimate option of deciding not to use Traveler Secure at any time, simply delete the application from the device you have installed it in. 
  • Use by Minors.  Individuals creating accounts must be 18 years of age.  Persons under age of 18 years of age (minors) may not create accounts and should only be added as Users by their parents or guardians.
  • Accountability. Traveler Secure was created to fund non-profit efforts to protect children, and others, from human trafficking and other atrocities.  As such, any reported incident of using any component of Traveler Secure to locate, monitor or misuse any person, and especially a minor person will be aggressively responded to with every available resource, anywhere in the world.
  • "Do Not Track" Notice.  Because the providers of "do not track" and similar signals do not yet operate according to common, industry-accepted standards, we currently do not respond to those signals. For more information on do not track, please visit www.allaboutdnt.com.
  1. Funding.
    • Initial Credit.  Each new Traveler Secure account begins with $5 credit, without qualification or restriction.  Accounts may be created without entering credit card account information.  Additional credit may be coordinated for Enterprise accounts to evaluate Traveler Secure for a larger group.
    • Funding of Accounts.  Account holders must actively place monies into their Traveler Secure account by credit card only.  The amount and frequency of payment is at the discretion of the User, based upon the number of Users present in that account.  Accounts diminish at the rate of .166 cents per day, equivalent to $5 per month.
    • Payment Lapse.  Accounts that do not have sufficient funds in their account for the number of Users present in that account will be alerted and will lose full functionality of Traveler Secure.  Should the account not be funded by the end of the User month, all User and account data will be deleted.
    • Enterprise Accounts.  Enterprise Accounts (500+ Users) may pay for use by credit card or direct deposit.  Contact Traveler Secure to coordinate alternate payments methods.  Enterprise accounts are typically charged .133 cents per day, per User, equivalent to $4 per month.
    • Refund Policy.  Traveler Secure has a “no-refund” policy for all standard accounts, which can only be paid by credit card.  Enterprise accounts who pay for usage by direct invoice payment, will receive a full refund of any unused monies.  Requests must be made within 30-days of ceasing Traveler Secure use.
    • Rate Changes.  Traveler Secure reserves the right to increase rates at any time.  Rate changes will apply to accounts created after any such increase only; existing accounts will remain at the rates stated at the time of account creation.
  2. Support.  Support and updates. Traveler Secure has no obligation to and may not provide support for the application or content. If Traveler Secure does provide updates, supplements, or add-on components to the application after the date you obtain your initial copy of the application (collectively, “updates”), this agreement will apply to the updates. If Traveler Secure provides additional terms along with any update, those terms will apply to the update. You agree that Traveler Secure may automatically check your version of the application and may automatically send your device updates to the application. Traveler Secure reserves the right to discontinue your access to the application or any content provided or made available to you through use of the application. Traveler Secure may, at its sole discretion, release subsequent versions of the application and require you to obtain and use the most current version.
  3. Reservation of Rights and Ownership. Traveler Secure owns the title, copyright, and other intellectual property rights in the application and content and reserve all rights not expressly granted to you in this agreement. The application and content is protected by copyright and other intellectual property laws and treaties. The application may contain third-party software that is subject to open source or third-party license terms (“third-party terms”). Traveler Secure, the Traveler Secure logo, Traveler Secure application, and other Traveler Secure product and service names referenced in the application are the trademarks of Traveler Secure LLC.  Any other company names, product names, service names and logos referenced in connection with the application and content may be the trademarks of their respective owners.
  4. Liability Disclaimer.  Third-Party Relationships. The application and content may contain links to or advertisements for third-party websites, resources, content, products or services (“third-party services”). You acknowledge and agree that such third-party websites, resources, content, products or services are not under Traveler Secure’s control and that Traveler Secure is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources.  You acknowledge sole responsibility for and assume all risk arising from your use of any such websites, resources, content, products or services. Your relationship with respect to third-party services is with the third-party, and not with Traveler Secure. It is your responsibility to review the privacy policies, terms of use and other terms and conditions that apply to any third-party services. Any claims you might have with respect to third-party services are against such third-party and not against Traveler Secure.
  5. Disclaimer of Warranties. To the maximum extent permitted by applicable law, the application, content, and any support (if any) are provided “as is,” “with all faults” and “as available” and the entire risk of use and performance, remains with you. Traveler Secure does not make any representations, warranties, or conditions, express, implied, or statutory and hereby disclaim any implied warranties of fitness for a particular purpose, title, quiet enjoyment, or non-infringement. In particular, Traveler Secure makes no warranty that the application or content: (a) will meet your requirements; (b) will be available or provided on an uninterrupted, timely, secure or error-free basis; (c) or any information or content obtained through it will be accurate, complete, or reliable; or (d) or that any defects or errors therein will be corrected. All content and other material you download or obtain through the application (including content) is accessed at your own risk, and you will be solely responsible for any damage or loss that results therefrom. You may have additional rights under your local laws that these terms cannot change. In particular, to the extent local legislation implies statutory terms which cannot be excluded, those terms are deemed incorporated into this agreement but Traveler Secure’s liability for a breach of those statutory implied terms is limited in accordance with and to the extent permissible under that legislation.
  6. License Limitations. The license granted in section 1 is conditioned upon your compliance with the following limitations. You are not permitted to:
    • Work around any technical limitations in the application or to use the application in an attempt to, or in conjunction with any device, program or service designed to, circumvent technical measures employed to control access to, or the rights in, a content file or other work.
    • Reverse engineer, decompile, decipher, disassemble or otherwise attempt to access source code of the application, except and only to the extent that applicable law expressly permits, despite this limitation.
    • Publish, rent, lease, lend, or sublicense the application or content.
    • Distribute, transfer, disclose or otherwise provide the application or content to any third-party.
    • Modify or make any derivative works of the application or content, in whole or in part.
    • Remove any proprietary notices or labels on the application or content or any copy thereof.
    • Use the application or content for any commercial purpose not agreed to by separate agreement with Traveler Secure.
    • Use the application or content to infringe the rights of Traveler Secure, its affiliates, or any third-party or in any way that does not comply with all applicable laws or make any use of the application or content in any manner not permitted by this agreement.
  7. Disclaimer of Certain Damages.  In no event will Traveler Secure or any supplier or licensor be liable for any consequential; special; incidental; indirect; punitive damages; for loss of profits, business, goodwill, anticipated savings, or use; loss or corruption of data, confidential information, or other information; business interruption; personal injury; property damage; loss of privacy; failure to meet any duty of good faith or reasonable care; negligence; and any other pecuniary or other loss whatsoever, arising out of, based on, resulting from or in any way related to this agreement, the application, content, or the provision of or failure to provide support, even if Traveler Secure or any supplier or licensor has been advised of the possibility of such damages.
  8. Exclusion. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damage, loss, or liability from intentional acts (including fraud, fraudulent misrepresentation, and failure to disclose defects), product liability, or for death or personal injury. Nothing in this section will be interpreted as excluding liability which cannot under applicable law be excluded in those jurisdictions. If you live, or are otherwise subject to the laws in one of those jurisdictions, any statutory entitlement available to you will be deemed limited to the extent (if at all) permissible under that law and, if limitation is not permitted, the limitations and exclusions in this section may not apply to you.
  9. Legal Effect.  This agreement does not change your rights under the laws of the country in which you reside if the laws of your country do not permit it to legally change your rights. You may have rights under the laws of the country in which you reside that are in addition to, or different from, the rights set forth in this agreement.
  10. Compliance with Legal, Export Regulations.  You will comply with all national and international laws, rules and regulations that apply to the application and your use of the application, including the U.S. export administration regulations (to which the application is subject), as well as end-user, end-use, and destination restrictions issued by U.S. or other governments. You acknowledge that the application is of U.S. origin.
  11. Governing Law and Jurisdiction for Resolving Disputes. The united nations convention on contracts for the international sale of goods will not apply to this agreement.
    • Application.  All claims, including claims under state consumer protection laws, unfair competition laws, and in tort will be governed by of the state where you live in the U.S.A., or, if you live outside of the U.S.A. (but within North or South America), the laws of the country where you live. If you acquired the application in the U.S.A., we each agree that all claims and disputes arising out of or related to the application or this agreement or any aspect of the relationship between us, will be resolved in Denton County, Texas by binding arbitration by a single neutral arbitrator or, if the claim qualifies, in small claims court. We each also agree that the agreement affects interstate commerce so the federal arbitration act applies including with respect to any question of whether a claim or dispute is subject to arbitration (despite the choice of governing law in this section). We each agree we will only pursue arbitration on an individual basis and will not pursue arbitration in a class, consolidated, or representative basis, regardless of the application of procedural rules by any arbitrator. If any court or arbitrator holds that the class action waiver is unenforceable, then the dispute must be brought in a state or federal court in Denton County, Texas.  We each also agree that for arbitrated claims the arbitrator’s award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
    • Claim Resolution.  For each dispute or claim, we will each give the other the opportunity to resolve it by sending the other a written description along with relevant documents, supporting information and the proposed resolution. Notice to Traveler Secure, LLC will be sent to the contact registered with the relevant account.  Traveler Secure will attempt to notify you in writing if Traveler Secure has your email or mailing address. If Traveler Secure does not have your address, Traveler Secure will post a notice in the legal notices section on Traveler Secure’s website at www.travelersecure.com. We each agree to negotiate disputes and claims in good faith. If we are unable to resolve the dispute or claim within 60 days after Traveler Secure receives your notice or Traveler Secure mails or posts its notice to you, we each may pursue the dispute or claim in arbitration or, if the claim qualifies, in small claims court. If you want to arbitrate, to begin arbitration you must send a letter requesting arbitration and describing your claim to the contact listed for Traveler Secure LLC herein.  The American Arbitration Association (AAA) will arbitrate all disputes and the AAA’s supplementary procedures for consumer-related disputes will apply. We each are responsible for our own respective costs relating to the arbitration, except that Traveler Secure will pay the arbitration administrative or filing fees, including the arbitrator fees. An arbitrator may award on an individual basis any relief authorized by law, including injunctive or declaratory relief and attorneys’ fees.  If you live outside the U.S.A., then to the maximum extent permitted by applicable law you irrevocably agree that for any disputes arising out of or relating to this agreement exclusive jurisdiction and venue will be in the courts in the largest city in your country within 200 miles of where you live.
  12. Contact.  Your privacy is very important to us.  Traveler Secure is has been designed to comply with all recognized legal, civil and other privacy statutes, domestically in the united states and internationally as recognized.  Please direct any questions, comments, or concerns to teamsecure@travelersecure.com or call us at +1.800.233.5583.